About the Spread of the New Coronavirus

The new type of coronavirus (COVID-19) is rampant in Hubei, China. Since cough etiquette and washing hands are considered effective at preventing the spread of this virus, similar to the measures used against seasonal influenza, it is vital for everyone to rigorously follow these measures.

Inquiries: Infectious Diseases Prevention Subsection, Health Care and Disease Prevention Section
(Tel: 03-5742-9153, Fax: 03-5742-9158)

● Consultations about the Prevention of the New Coronavirus, Symptoms and Countermeasures
○ Shinagawa City Telephone Consultation
Tel: 03-5742-9108
Hours: 9:00 a.m. to 5:00 p.m. (Monday through Friday, except on national holidays)

○ Tokyo Metropolitan Government Telephone Consultation (call center),
Tel: 03-5320-4509
Hours: 9:00 a.m. to 9:00 p.m. (Available on Saturdays, Sundays and national holidays as well.)

○ Ministry of Health, Labor and Welfare Telephone Consultation Service Counter,
Tel: 0120-565653
Hours: 9:00 a.m. to 9:00 p.m. (Available on Saturdays, Sundays and national holidays as well.)

● If you develop the following symptoms, please consult with the special consultation center for returnees and those having had contact with such individuals.
• Cold symptoms and a fever of 37.5℃ or higher that last for four days or more, including the time you have taken medicine to reduce your fever.
Note: In case of senior citizens and people with primary illnesses, if the abovementioned symptoms have continued for at least two days.
• Feeling extreme fatigue or weakness and having difficulty breathing.

○ Consultation Center for Returnees and Those Having Had Contact with Such Individuals
Tel: 03-5742-9105　
Hours: 9:00 a.m. to 5:00 p.m. (Monday through Friday)
Tel: 03-5320-4592
Hours: 5:00 p.m. to 9:00 a.m. the next day (Monday through Friday)
All day (24 hours) (Saturdays, Sundays and national holidays)

In addition, the Tokyo Metropolitan Government offers information to foreigners on the new coronavirus.
Note: For inquiries in English, Chinese, Korean, Spanish or Thai, please call the number below.
If necessary, you can use the number below and ask them to contact the Consultation Center for Returnees and Those Having Had Contact with Such Individuals at a local public health center.

○ Tokyo Metropolitan Medical Institution Information Service “Himawari”
Tel: 03-5285-8181
Hours: 9:00 a.m. to 8:00 p.m. (Available on weekdays, Saturdays, Sundays and national holidays)